• Bachelor's degree in Computer Science, Information Technology, or a related field (required) • Master's degree or equivalent experience is a plus

Experience:

• 5+ years of IT experience, with at least 3 years in ServiceNow development • 2+ years of hands-on experience in ServiceNow Software Asset Management (SAM) module • Experience with asset management processes, CMDB data modeling, and integrations with discovery tools

• Previous experience in software license compliance, optimization, and vendor management preferred

Technical Skills:

· Strong knowledge of ServiceNow SAM and related Asset Management modules

· Proficiency in JavaScript, Glide scripting, and ServiceNow APIs

· Hands-on experience with SAM integrations (e.g., SCCM, Flexera, JAMF, BigFix)

· Understanding of software license models (perpetual, subscription, SaaS, user-based)

· Familiarity with ServiceNow CMDB and Discovery processes

· Experience using Flow Designer and IntegrationHub for process automation

· Knowledge of ITIL processes (especially Asset Management and Configuration Management)

Certifications (Preferred):

· ServiceNow Certified System Administrator (CSA) – Required

· ServiceNow Certified Implementation Specialist – SAM – Preferred

· ServiceNow Certified Implementation Specialist – HAM (plus)

· ITIL v3 or v4 Foundation Certification