Position: Manager, Dealer Inside Sales

The Role

The Manager, Dealer Inside Sales will lead a team dedicated to driving revenue growth, increasing customer retention, and accelerating the onboarding process within the Dealer vertical. This leader will oversee a team of account managers, implement scalable systems and playbooks, and foster a high-performance culture built on accountability, data accuracy, and operational excellence. Success in this role requires a hands-on sales leader with strong coaching capabilities, a results-oriented mindset, and a commitment to delivering a seamless and impactful dealer experience.

What You'll Do

Sales, Retention & Onboarding Leadership

• Own the post-sale revenue lifecycle for the dealer segment: onboarding, transacting, retention, and renewal.
• Lead a team of Account Management reps to achieve monthly revenue and retention goals.
• Ensure all new customers are onboarded efficiently and begin transacting promptly.
• Implement retention strategies to reduce churn, sales strategies to increase reorders with focus on customer lifetime value.
• Track and report on metrics across all stages of the customer journey.

Team Management & Coaching

• Recruit, manage, and develop a high-performing inside sales account management team.
• Conduct regular 1:1s, team standups, and pipeline reviews to drive performance and accountability.
• Provide coaching and mentorship focused on improving close rates, onboarding outcomes, and customer satisfaction.
• Set and enforce performance KPIs related to bookings, onboarding timelines, and retention targets.

Sales Process & Operational Excellence

• Maintain CRM discipline across the team and ensure accurate pipeline tracking in Salesforce.
• Collaborate with Marketing and Product to align on go-to-market messaging and campaign execution.
• Work cross-functionally to improve onboarding processes, tools, and training for new customers.
• Analyze team and customer data to identify risks, opportunities, and areas for process improvement.

Collaboration & Communication

• Act as the voice of the dealer sales and retention teams in cross-functional meetings.
• Partner with Customer Support, Product, and Marketing to ensure a seamless and aligned customer experience.
• Deliver regular performance updates and insights to senior leadership.

What You'll Bring

• 5+ years of B2B inside sales and account management experience, including 3+ years in a team leadership role.
• Demonstrated ability to lead teams responsible for both new sales and customer retention.
• Experience managing onboarding processes or leading teams through the customer ramp-up period.
• Strong CRM and reporting skills (e.g., Salesforce, Power BI, etc).
• Analytical, organized, and results-driven with a focus on continuous improvement.
• Automotive or dealership industry experience is a strong plus.

What We Offer

• A supportive, performance-driven team culture.
• Growth and development opportunities within a global business.
• The opportunity to impact revenue, retention, and customer success in a key vertical.