Junior Analyst – Process Optimization & Architecture
Location: Guadalajara, Jalisco, Mexico
Department: Global Business Services (GBS)
Work Mode: Full-time | Hybrid
Job Description
At Hershey, we are looking for a Junior Analyst to join our Process Optimization & PMO team and help drive global operational transformation. This role is essential for analyzing, documenting, and redesigning processes to improve efficiency, reduce complexity, and deliver value to the organization.
Responsibilities
- Collaborate with global teams to map current and future processes (AS IS / TO BE).
- Identify opportunities for continuous improvement, automation, and simplification.
- Document processes and maintain an updated organizational process library.
- Apply methodologies such as Lean, Six Sigma, and Design Thinking to analyze data and propose improvements.
- Work closely with Technology, Robotic Process Automation (RPA), and Organizational Change Management (OCM) teams.
- Develop reports, dashboards, and performance metrics to support decision-making.
- Update manuals, guides, and playbooks as processes and technologies evolve.
Requirements
- Bachelor's degree in Business Administration, Engineering, Information Systems, or a related field.
- Minimum of 2 years of experience in processes such as Order to Cash, Procure to Pay, or Record to Report.
- At least 1 year of experience applying continuous improvement methodologies.
- Knowledge of process mapping, Agile, Design Thinking, and business requirements definition.
- Six Sigma Green Belt certification (preferred).
- Intermediate to advanced English proficiency.
- Strong analytical, critical thinking, and communication skills.
- Proactive, results-oriented, and able to collaborate with cross-functional teams.