Position: Manager, Dealer Inside Sales
The Role
The Manager, Dealer Inside Sales will lead a team dedicated to driving revenue growth, increasing customer retention, and accelerating the onboarding process within the Dealer vertical. This leader will oversee a team of account managers, implement scalable systems and playbooks, and foster a high-performance culture built on accountability, data accuracy, and operational excellence. Success in this role requires a hands-on sales leader with strong coaching capabilities, a results-oriented mindset, and a commitment to delivering a seamless and impactful dealer experience.
What You'll Do
Sales, Retention & Onboarding Leadership
- Own the post-sale revenue lifecycle for the dealer segment: onboarding, transacting, retention, and renewal.
- Lead a team of Account Management reps to achieve monthly revenue and retention goals.
- Ensure all new customers are onboarded efficiently and begin transacting promptly.
- Implement retention strategies to reduce churn, sales strategies to increase reorders with focus on customer lifetime value.
- Track and report on metrics across all stages of the customer journey.
Team Management & Coaching
- Recruit, manage, and develop a high-performing inside sales account management team.
- Conduct regular 1:1s, team standups, and pipeline reviews to drive performance and accountability.
- Provide coaching and mentorship focused on improving close rates, onboarding outcomes, and customer satisfaction.
- Set and enforce performance KPIs related to bookings, onboarding timelines, and retention targets.
Sales Process & Operational Excellence
- Maintain CRM discipline across the team and ensure accurate pipeline tracking in Salesforce.
- Collaborate with Marketing and Product to align on go-to-market messaging and campaign execution.
- Work cross-functionally to improve onboarding processes, tools, and training for new customers.
- Analyze team and customer data to identify risks, opportunities, and areas for process improvement.
Collaboration & Communication
- Act as the voice of the dealer sales and retention teams in cross-functional meetings.
- Partner with Customer Support, Product, and Marketing to ensure a seamless and aligned customer experience.
- Deliver regular performance updates and insights to senior leadership.
What You'll Bring
- 5+ years of B2B inside sales and account management experience, including 3+ years in a team leadership role.
- Demonstrated ability to lead teams responsible for both new sales and customer retention.
- Experience managing onboarding processes or leading teams through the customer ramp-up period.
- Strong CRM and reporting skills (e.g., Salesforce, Power BI, etc).
- Analytical, organized, and results-driven with a focus on continuous improvement.
- Automotive or dealership industry experience is a strong plus.
What We Offer
- A supportive, performance-driven team culture.
- Growth and development opportunities within a global business.
- The opportunity to impact revenue, retention, and customer success in a key vertical.