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Hace 4 sem
Help Desk Technician
$23,000 - $25,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Help Desk Technician
Lee Spring Company, a global manufacturing company based in Brooklyn, NY for over 100 years, is seeking a Help Desk Technician. The Help Desk Technician is the initial point of contact when problems arise within our global IT network infrastructure. Day to day, the Help Desk Technician will work with our end user community to resolve issues and will monitor, maintain, and upgrade our global network and infrastructure.
Key Responsibilities
· Providing technical support by responding to user inquiries and resolving technical issues related to hardware, software, network connectivity, and other IT systems.
· Troubleshooting and problem-solving issues by diagnosing problems reported by users, identifying the root cause, and providing effective solutions.
· Managing and prioritizing incidents in a timely manner, ensuring timely resolution of help desk tickets, and minimizing downtime, tracking, and documenting issues, and escalating complex technical problems to appropriate teams when necessary.
· Offering guidance to users on how to effectively use hardware, software, and IT systems by conducting training sessions and creating documentation to help users navigate new technology sources.
· Monitoring and maintaining systems through software updates, security patches, and system backups to optimize the performance and functionality of computer systems.
· Contributing to developing and maintaining a knowledge base and documenting common issues and solutions (training manuals, wiki, presentations) to streamline support processes and enable self-service options for users.
· Facilitate end user onboarding and offboarding.
· Manage and monitor internal backup systems.
· Configure and deploy workstations leveraging internal RMM offering and Intune.
· Support various licensed and propriety developed software by working directly with backend development team.
· Alert management to any reoccurring problems and patterns.
· Work on special projects as assigned by management.
Beneficios:
Ubicación: Parque Industrial del Poniente Kalos, Santa Catarina, N.L.
Empresa: Lee Spring.
ID: 19071399