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Service Desk Trilingüe
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Tata Consultancy Services en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Informática
Educación mínima requerida: Técnico
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones superiores a las de la ley
- Prestaciones de ley
- Vales de despensa
Descripción
Tata Consultancy Service “Guadalajara"
WE ARE LOOKING FOR YOUR TALENT!!
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model.
We are hiring "Service Desk"
What you need?
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- Respond to email messages for customers seeking help.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
- Install, modify, and repair computer hardware and software.
- Determining the best solution based on the issue and details provided by customers.
• 2-3 years of experience as a Help Desk Technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products.
• Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.
• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences
We offer:
-Above Market Base Salary ??
-Law Benefits ?
-Private Medical Insurance ??
-Dental, Vision, and Life Insurance ??
-Food Vouchers ??
-10 days of Vacations since you start, and PTO ??
-30 days December Bonus ??
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19312056