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E-Commerce Leader
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Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones superiores a las de la ley
- Plan de carrera y crecimiento
- Capacitación pagada
Descripción
Job Objective
Responsible for developing and executing STIHL Mexico's e-commerce strategy, from planning to operation and optimization. Lead the implementation and launch of the e-commerce platform, integrating it with the Dealers network, and managing the customer experience. This role will be critical in opening a new sales channel, boosting the brand's digital presence in the market.
Key Responsibilities
- Strategic Development: Create and implement the e-commerce strategy aligned with the company's sales objectives.
- Platform Launch: Lead the implementation and launch of the online store, ensuring the process integrates all relevant departments.
- Dealers Integration: Collaborate with the Dealer network, creating an omnichannel experience and synergy between the online store and physical distribution.
- Sales Plan Achievement: Ensure the established sales objectives are met by monitoring the online store's performance and taking corrective actions to maximize revenue.
- Analysis and Reporting: Monitor KPIs (conversion rate, traffic, sales, average ticket, cart abandonment), generate performance reports, and propose continuous improvements.
- Vendor Management: Coordinate with external vendors and technology partners to ensure effective platform operation.
- Customer Experience Optimization: Ensure an optimal user experience on the website, focusing on ease of use, simplified payment processes, and clear return policies.
Performance Indicators
- Implementation and Launch: Ensure the e-commerce platform is implemented within the defined time, cost, and quality parameters.
- Sales Conversion Rate: Measure the percentage of visitors who complete a purchase.
- Cart Abandonment Rate: Reduce the percentage of users who start but do not complete the purchase process.
- Online Sales Growth: Evaluate the sales increase through the digital channel compared to traditional channels.
- Average Ticket: Increase the average transaction value on the platform.
- Customer Satisfaction: Measure user experience through post-sale surveys and web reviews.
Core Competencies
- Proficiency in e-commerce platforms or businesses, e.g. VTEX Platform.
- Experience with online payment systems.
- Knowledge of UX/UI (user experience/user interface) to optimize the user experience in the online store.
- Familiarity with logistics and sales system integration.
- Analytical skills and the ability to use Data Analytics tools for decision-making.
- Proficiency in Microsoft Excel for commercial reporting.
Skills
- Leadership
- Analytical Thinking
- Innovation
- Effective Communication
- Negotiation
- Project Management
Professional Experience
- Minimum of 3 years of experience in e-commerce, in B2B or B2C companies.
- Experience in online store implementation, digital strategy development, and sales optimization.
- Experience leading projects that integrate technology, digital marketing, and logistics aspects.
Education
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Advanced English proficiency: speaking, listening, reading, and writing.
- Certifications in E-Commerce or Project Management are desirable.
Location: Puebla
Work Modality: On-site
Availability to travel on an as needed basis
ID: 19318871
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