Hace 3 sem
Customer Service Analyst - onsite Reforma
$18,000 - $21,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
We are looking for Statements & Billing Representatives to join our customer service team.
As a Statements & Billing Representative, you will be responsible for managing billing clarifications while providing excellent customer service.
We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.
Responsibilities:
Manage, process and resolve billing clarifications in an accurate and timely manner.
Provide excellent customer service through verbal and written communication.
Focus on problem solving, on handling difficult and high-stress situations.
Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
Work closely with internal and external partners
Requirements:
Advanced English (C1)
1 year of experience and tenure working in a customer service environment.
Experience in banking, finance, payments, or related customer service industries
Experience in customer retention roles
Excellent customer relationship skills and a passion for achieving goals.
Knowledge and experience in troubleshooting
Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
Excellent verbal and written communication skills to manage internal and external relationships.
Ability to establish lasting relationships with clients and colleagues.
High school diploma or equivalent (minimum)
Benefits:
Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
Food Vouchers $1500.00 mxn pesos monthly
Law benefits
SGMM
Visual Insurance
Dental Insurance
Life Insurance
Two days off per week
Total Pass (gym)
Development & career plan
If you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application!
ID: 19106470
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