Be a part of Stefanini!

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

¡Apply Trainee Technical Support L1.!

Requirements:

• Studies related to information technology, it can be at the upper secondary level
• We value if you have experience in support and attention tasks for end users, (Not exclusive).
• Customer Service Expertise
• Technical support skills for computers and users
• Soft Skills: Proactivity, Organizational capacity, Service Attitude, Teamwork
• MUST: Advanced conversational and written English (will provide phone and chat support, as well as ticket documentation)
• BIG PLUS: Ticket management & troubleshooting knowledge

Essential Duties and Responsibilities:

•  Provide world-class technical support to end users by phone, email, or in person
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices
• Install, configure, and maintain software applications and operating systems
• Assist with user account management, including password resets and access permissions
• Collaborate with other IT teams to scale and solve complex technical issues
• Document all incidents and resolutions in the help desk ticketing system
• Provide excellent customer service and ensure high levels of customer satisfaction

What's in for you?

• Night shift
• Remote Job
• Life Insurance
• Attendance Bonus
• Punctual Bonus
• Food Vauchers
• Restaurant Vauchers,
• Personnel Days
• Multicultural experience
• Path Career
• Mentoring/Learning Platforms
• Discounts on appliance
• Discounts at universities, language schools