What you'll do:

-Meet with new accounts in the onboarding process and start an ongoing working relationship

-Provide “white glove service” to assigned clients

-Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues

-Handle incoming client support requests submitted via phone, email, and online portal, and document cases in the ticketing system with high level of professionalism

-Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments

-Determining the quickest, most effective ways to answer a client's or customer's questions

-Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed

-Monitor account activity such as orders, inventory, shipping, and more

-Order Processing/ Mangement

Acount follow up

What you'll need:

-Experience in the customer service field

-Ability to learn software systems

-Strong empathy for Merchants and a passion for revenue and growth

-Strong attention to detail and high-level organizational skills are a must

-Demonstrate excellent verbal and written communication skills

-The ability to take initiative and use critical thinking to solve problems

-Experience working with warehouses, e-commerce, or logistics is a plus

-Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others.

Schedule

Monday - Friday from 7am till 5pm.

Parque Industrial El Bajio, Los Olivos 6500-Int. 1-F, 21503 Tecate, B.C.