Summary

Support Managers in the decision-making process and in general, throughout the shared strategy in the market, working hand in hand with the Quality Director in the management of high-level strategies, defined by him, implementing the quality procedures described in the BEST standards, as well as the strategies in order to add value to both internal and external clients, through the analysis of information and feedback, which allow identifying trends and making decisions regarding actions necessary to meet service level agreements

Responsibilities

Develop, control and direct the daily execution of quality processes, monitoring and supporting the Quality Managers of each campaign, guided by the work methodology established with the team in order to ensure compliance with quality metrics and OPS • Establish feedback sessions and improve with the manager and work teams in order to obtain a high-risk approximation on the analyzes provided, ensuring, in turn, that what is related to expectations is granted, and making both the recommendations and the measures tangible. . • Determine the training needs for the operation personnel based on the client's requirements in order to guarantee the effectiveness of the quality department. • Monitor quality control metrics by reviewing the implemented activities and their effectiveness within the operation in order to anticipate problems within the processes and take corrective measures. • Analyze reports, look for improvement opportunities, perform root cause and other analysis, propose activities to promote improvement, control implementations, and monitor again. • Review together with the Manager and Coordinators, the BEST and TOPS requirements along with the quality metrics provided by the operation in order to contribute to continuous improvement plans and ensure the implementation of BEST in quality analysis. Collaborate with Managers and Coordinators, through internal meetings, regarding the requirements of BEST and TOPS. • Perform and review annual staff evaluations, relative quality competencies in order to contribute to improvement plans within the processes. • Propose, develop and execute RPA or tangible innovation initiatives and process automation in order to guarantee support for the company's contractual requirements regarding quality issues of the operation.

Specific education and training Intern

• Bachelor Extern •

Professional in business administration or similar areas. Work Experience Intern

• Minimum 1 year in leadership positions in quality areas or 2 years of experience in leadership positions. Extern

• Minimum 1 year and a half of experience in leadership positions in quality areas.

Special Certifications Six sigma Black belt

Excel

Technical Skills Required skills • English B2

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