#ZCC is looking for a

ServiceNow Developer

We are seeking a ServiceNow Developer with a focus on the Security domain and ServiceNow IRM and Vulnerability Management modules to join our ServiceNow Center of Excellence and Innovation in support of the expansion of the global Service Now Platform for Zurich Insurance.

As a ServiceNow Developer you will be responsible for configuring, administering and scripting on the ServiceNow Platform. The ServiceNow team implements, supports, maintains, operates and upgrades ServiceNow enterprise solutions. The main responsibilities of this role will be to carry out Development activities that primarily focusses on developing solutions on Zurich's Security Operations and Governance , Risk and Compliance Modules. This includes quickly resolving level 3 Incident tickets, actioning Service Requests, developing solution enhancements and Project deployments on behalf of our key stakeholders. The successful candidate must establish and maintain relationships both within Zurich and with external clients, building a trusted partnership with the business POs for Cyber Risk Management and Security Operations. The successful candidate will also be expected to provide code review and guidance for more junior front-end developers.

Required Technical and Professional Expertise

• Advanced English skills communication (mandatory) 
• 3- years minimum' experience directly with development in ServiceNow
• ServiceNow Fundamentals and Developer Certified.
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
• Experience in development and support within JavaScript frameworks (i.e. AngularJS)
• Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people.
• Demonstrate an understanding in the following ServiceNow technologies/modules:
• Incident, Problem, Major Incident Management and Change Management
• CMDB, Discovery & Asset Management
• Service Portal
• ServiceNow Team Development (Tool)
• IRM/VR

• Demonstrate experience interacting with IT Leadership at all levels
• Demonstrate experience with Agile delivery methodology
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture.

• Demonstrate experience with Business Rules, Workflow and Workspaces.
• Experience within the Service Now GRC / IRM modules, with particular focus on the Policy and Compliance Management (e.g. Control Indicators) and Audit Management components of the IRM module
• Active Certified Service Now Admin (CSA) Certification
• Working knowledge of the NIST cybersecurity framework
• Ability to work in a fast-paced environment.

Preferred Technical and Professional Experience

• Demonstrate experience and proficiency with implementation, configuration, and design of the ServiceNow Security Operations suite of products would be advantageous, however not essential
• Experience with PowerShell
• Experience with Apache Jelly or similar technologies (i.e. JSP)
• ITIL Foundation Certified
• 3 to 5 years of experience in Client Facing Communications (Oral, Written)

Who we are 

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You'd give them confidence and reassurance by protecting what they love most. It's a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises. 

So be challenged. Be inspired. Help us make a difference. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.