In this role, you'll manage the licensing and contracting process for insurance agents while ensuring compliance with company policies and industry regulations. You'll be the key point of contact between agents and carriers, providing support to facilitate contract approvals, renewals, and terminations for Health, Dental, Life, Medicare, and P&C insurance.

Responsibilities

• Respond to and initiate inquiries from actively licensed agents.
• Clearly explain contracts and appointment terminology to agents and other interested parties.
• Ensure appropriate licensure for sales agents.
• Request license changes, renewals and communicate needs with agents.
• Perform specialized administrative duties.
• Maintain accuracy of the agent grid for all resident and non-resident state licensing with carrier appointments.
• Work with newly hired agents and carriers to ensure licensing appointments and certifications are completed on a timely basis.
• Develop and recommend process improvements for the compliance program.
• Assist agents to fulfill the terms of or to terminate contracts on mutually amicable terms.
• Self-monitor progress according to the schedule of completion to submit drafts and documents in a timely manner.
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Qualifications

• 2–3 years of experience in an administrative or office support role.
• Experience working with service contracts (any industry) is required.
• Fluent in English and Spanish (written and spoken).
• Excellent communication and organizational skills.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, and databases).
• High school diploma or GED required.
• Able to type minimum 35 words per minute.