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Hace 4 días
Collaboration Support Engineer
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Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
Role & Responsibilities:
· Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team.
· Customer relationship management.
· Work collaboratively with the broader collaboration team.
· Assist with training for internal employees focused on supported platforms and products.
· Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
· Engage with technical staff to contribute to the technical strategy and design to meet business needs.
· Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance.
· Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility.
· Ability to own an issue and drive the problem to a resolution within agreed SLA.
Qualifications:
· As a Collaboration Support Engineer, you need a thorough understanding of Collaboration tools or similar platforms including Box, Zoom, Slack, Smartsheet, LucidSuite, SharePoint, Kaltura and Intranet (Unily).
· Ability to effectively present product and/or solution information to both a technical and non-technical audience.
· Up-to-date understanding of collaboration managed services offerings
· Knowledge in Service Now incident and change management platform.
· 5 – 8+ years of experience working in the Collaboration/IT fields.
· Strong aptitude and desire to learn new tools system design.
· Bachelor's degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
· Success in performing work and contributing to complex and/or large projects.
· Proficiency in authoring, editing and presenting technical documents.
· Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
ID: 20557567