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Hace 4 sem
CUSTOMER ENGINEER
Si el reclutador te contacta podrás conocer el sueldo
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Lutron is a technology-centered and people-driven company and has a long history of significant growth.
In almost 60 years of smart innovations, Lutron has invented hundreds of lighting control devices and systems; is top market position by focusing on exceptional quality products and design.
Now, Lutron is looking for its offices located in Chihuahua Mexico a position of:
CUSTOMER ENGINEER
Knowledge and responsibilities
· Experience in field execution of lighting controls or equivalent building systems.
· Experience in the execution of project in hospitality industry would be preferrable.
· Proficient in English language (writing and speaking) with clarity of thoughts.
· Knowledge of various automation protocols and integration, networking basics, IOT system design and execution etc are preferred.
· Experience in customer interaction and taking ownership.
· Ability to closely work with global QTS & Quality team.
· Develop technical expertise on Lutron products & systems business module, design, execution, service, and its advanced integration (AV/BACnet/API etc).
· Support Channel onboarding, product, and execution training to meet Lutron quality standards.
· Perform Quality Audits & Post occupancy evaluations (POE) for various Lutron systems such as Athena, Vive & myRoom for their execution by our partners.
· Ensure the quality of execution and service provided on these jobs meets and exceeds Lutron standards
· Ensure our channel partners & Internal team are updated on our latest offerings and brand requirements.
· Support system, features & process improvement through continuous feedback loop.
· Communicate effectively with other functions to meet customer needs.
· Develop technical expertise regarding concerned Lutron products & systems, and advanced integration (AV/BACnet/API etc)
· Maintain monthly quality trackers and update channel partner annual evaluation.
· Represent Lutron according to our Five Principles, particularly TAKE CARE OF THE CUSTOMER.
Job Requirements
· Engineering Degree: Electrical and/or Electronics Engineering
· 4-6 years of experience in Lighting controls or BMS or other automation systems.
· Fluent in English, communicate clearly with our India, USA and other regional internal teams
· Ability to work flexible hours or weekends on a need-basis, although overall working days would be 5 days per week.
· Open to travel (up to 70%) within LATAM region and USA
· Valid Visa/passport.
· Availability to relocation.
ID: 19156714