The role of the PC&L customer service manager within a plant is to issue and control the export process and communicate with the customer to validate ratings.
The main objectives of this profile are:
- To control the pieces shipped and the validity dates of the shipments.
- Analyze, understand and anticipate customer needs, ensuring that these are reflected in production activities.
- Schedule inland export freight and track inland export shipments
- Send export documents to customers Inter companies
- Send documents and letters of instruction to customs brokers
- Send export documents to carriers
- Review documents received from the customs broker (export operations)
- Generate messaging guides and necessary documentation
- Coordinate domestic and export customer routes
- Coordinate with carriers the deliveries of export boxes
- Service to Export and Domestic customers.
- Track Customer Ratings
- Follow-up on the performance of client qualifications for quality, deliveries and projects; as well as maintenance of information in the applicable applications.
- Upload MPMs to the Faurecia Portal.
Minimum candidate requirements:
- Bachelor's Degree
- 2 to 3 years of experience
- Automotive customer service experience
- Customer portals management: Volvo, Stellantis, Tesla, GM
- SAP (must)
- Control management of customer packaging in the system, management of logistics, charges and scorecard