Royal Caribbean (Guest Travel Services)

CONDUENT IS HIRING CUSTOMER CARE AGENTS FOR

 MONTERREY NUEVO LEON SITE.

Training starts March 3rd 2025

Description:

GTS (Guest Travel Services) It is a customer service department of Royal Caribbean and its subsidiaries that assists customers who have just purchased their cruise tickets and wish to receive assistance in reserving the flights/hotels/ground transportation they require to carry out their cruises. vacations (to get to the city where they will board the cruise) and for their return home. They also serve customers with problems during their trip, such as flight delays, cancellations, or overbooking.

Requirements:

·        Fully bilingual (English/Spanish) B2

·        Basic computer skills

·        Customer service oriented

·        Schedules from 5am - 11pm Monday to Sunday

·        2 days off

·        Full availability required.

·        Working on site.

·        Inbound Sales experience is a plus.

We offer:

EARN UP TO 20,040.00 MXP Before taxes

·        BASE SALARY 16,700.00!

·        +20% Bonus

·        Food coupons

·        Saving funds

·        Private medical insurance