Hace 1 sem
Contact Center Solutions Engineer
$39,000 - $42,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones superiores a las de la ley
- Fondo de ahorro
Descripción
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We're looking for our new members!
What you'll do:
- The Operations Innovation & Telephony Unit drives the planning and implementation of key disruptive initiatives aiming to radically transform the AzP Operational Model.
- The Operations Innovation & Telephony unit typically covers topic related to the application of Robotics Process Automation (RPA), Chat or VoiceBot, Predictive Analytics, Image Recognition, Visual IVR or any other Artificial Intelligence based application in Operations (e.g. text analytics), as well as Group telephony applications.
- Within that setup the telephony team drives different migration projects in the call center environment as well as managing projects cross- & within the AzP Line of Businesses.
- Main focus is on transformation of customer treatment processes into the group standard and provisioning of a high-quality contact center support service to our local entities (Business Units, BUs) worldwide.
- The Contact Center Solutions engineer (m/f/x) provide technical support to users. They respond to incoming requests via SNOW, email or phone for issues of contact center operations.
What we offer:
- Gross Salary from $37,000 Mxn.
- $3,000 in Food coupons.
- Monday to Friday from 8:00am to 5:00pm.
- Hybrid model.
- Upper Law Benefits.
ID: 19298130
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