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Hace 2 sem
Real time analyst WFM
$12,000 - $13,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
Descripción
Allianz PArtners
Real Time Analyst WFM
Location
Mexico City
Job level
Graduate
What you do
· Support local efficiency of the center by ensuring the programming of Scheduling and monitoring real time staffing levels by interval.
· Oversee the skill performance on real time. Monitoring potential abuses.
· Make intraday decisions that deliver consistent service levels.
· Intraday Highlights/Performance Notifications to operations and to client main POC
What you bring
• Intermediate Excel Knowledge
• Intermediate Statistical Knowledge
• Computer Skills
• Wiliness to help
• Intermediate English Written and Spoken
• 6 months Call Center experience and/or in similar position
Soft and specific skills
• Adaptability
• Customer Orientation
• Teamwork
• Communication
• Initiative Customer
• Learning Abilities
• Energy
• Analytical Thinking
• Productivity
• Stress Tolerance
• Emotional Intelligence
• Interpersonal Skills
Key benefits/What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
ID: 19481891