An innovative, expanding, international company located at metropolitan area of Monterrey City is looking for a talented and experienced candidate to cover the position of Field Service Engineer. This position will cover the Mexican Territory of company, from Mexico to Panama, including all countries of Central America and Caribbean, and will be involved in technical service activities for maintenance, repairs, warranties, commissioning and technical support, among others, within our region. This includes compressors and ancillaries for high pressure, from our Rental fleet as well the owned by our customers. This position will report directly to the Service Manager.
Responsibilities
Completes general maintenance and startup of packages in the field.
Maintains and troubleshoots electrical and mechanical systems.
Completes administrative tasks such as updating CRM, service reports, service offers elaboration, and Warranty claim follow-up.
Provides support to customers through answering service calls, inquiries, and email questions.
Participates in the offering of annual service contracts.
Has a strong customer-centric mindset and is well prepared for service assignments.
Capable of uploading PLC programs and changing required setpoints.
fulfills other duties as assigned.
Required Skills/Experience
Bachelor's degree or technical degree in a related study (Mechanical or Industrial) or commensurate experience in the compressor industry or similar (at least two years).
Must have a strong mechanical aptitude.
Must have prior experience in an industrial or mechanical setting.
Ability to read general wiring schematics and P&IDs.
Has a working knowledge of technical mechanical terms and compressors.
Must be detail-oriented with proficient computer skills, especially in the use of Microsoft Software.
Able to create and interpret reports.
Works independently, makes good decisions, and works as part of a team.
Communicates well with customers and can articulate complex concepts.
Maintains a high level of responsibility and accountability.
A quick learner and adapts well to changing environments.
Ability to multi-task and prioritize responsibilities.
Time management skills to ensure 100% job completion.
Possesses a drive to learn new products and methods as well as draw on past experiences to help improve the company's products and methods.
Must utilize CRM software regularly to manage accounts.
Proactive: able to anticipate issues and provide solutions.
Ability to handle sensitive, confidential information.
Good communication and organizational skills.
Excellent written and verbal communication skills in English.
Required to travel at least 70% of the time. Inside and outside Mexico.
Adaptable to multicultural and multinational integration.
Valid passport and USA Visa.
Benefits & Compensation
Salary commensurate with experience
Fixed salary
Commercial commissions
Major Medical Expense Insurance (after completing the first 6 months of contract)
Life Insurance (after completing the first 6 months of contract)
All Mexican laws benefits
Growth opportunities
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.