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Head Hostess
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At RED RING, we are a specialized firm in Recruitment, Selection, and Head Hunting with national and international presence, committed to connecting the best talent with the best opportunities. Our philosophy is based on excellence in service, professional ethics, and building long-term relationships with our clients and candidates. We firmly believe that human talent is the driving force behind organizations, and therefore, we work to identify the ideal individuals for each challenge.
Currently, we are looking for a Head Hostess for San Diego, California location with the following experience:
SUMMARY:
The Head Hostess, will lead the front-of-house team, managing reservations, seating, and guest flow, while ensuring exceptional customer service and a smooth, efficient dining experience.
MAIN RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:
• Lead, train, and motivate the host/hostess team ensuring high standards of service and hospitality.
• Supervise and coordinate the hostess team including schedules, tasks and daily performance.
• Ensure a warm and professional welcome to all customers.
• Oversee the daily operations of the front-of-house, coordinating with servers and kitchen staff to optimize table turnover and enhance overall dining efficiency.
• Assist bussers in clearing out tables when needed
• Anticipate special customer needs (birthdays, allergies, location preferences, etc.).
• Ensure that the reception area is clean, organized and in optimal condition.
• Support in the continuous training of the hostess team in customer service and reservation systems management.
• Clearly communicate any relevant situation to the Restaurant Manager and/or floor captains.
• Insure team's personal image and presentation complies with restaurant dress code.
QUALIFICATIONS AND SKILLS
• High School Diploma
• Minimum 3 years of experience in as head hostess
• Knowledge of reservation systems and waiting lists
• Effective communication and conflict management.
• Leadership and team management techniques.
• Excellent service attitude.
• Empathy, proactivity, and kindness.
• Ability to organize and solve problems.
• Positive leadership and example with the team
ID: 20350237