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Hace 2 sem
Claims customer service agent- Temporary
$12,000 - $13,000 Mensual
Axa Assistance México, S.A. de C.V. en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Bachillerato
Detalles
Contratación:
TemporalHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones de ley
- Prestaciones superiores a las de la ley
Descripción
At AXA Partners Mexico, we know that we can empower people to lead better lives, and to achieve this, we require the best talent within our offices.
Who are we?
We are the global entity of AXA dedicated to co-creating and distributing simple, innovative, customer-centric solutions with partners, combining insurance, assistance, and other value-added services.
Responsibilities:
·Calls & Claims Handling - receive, validate, assess and process new and continuing claims.
·Handle complex calls & Claims escalated by Junior Associates or EXP.
·Responsible to provide good service to customers by achieving and surpassing customer expectations and take responsibility for resolving any customer service issues relating to our customers.
·Play an active role to drive customer service excellence by ensuring achievement of productivity and quality assurance metrics.
·Complaints.
Requirements:
·Fluent Spanish and English languages.
·Excellent communication skills with track record of dealing with colleagues and customers at all levels.
·Technical degree or above.
·One previous years' experience in similar position.
·Temporary vacancy for six months.
Let your confidence be stronger than your fears.
#KnowYouCan
We are a company that respects diversity and promotes inclusion. We do not engage in any form of discrimination, nor do we request medical certificates for HIV or pregnancy.
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ID: 19296169