? Provide quality service by comprehending procedures and continued product knowledge
? Troubleshooting product as needed
? Resolve and respond to support Phone/EMail/Chat
? Basic administrative duties as needed, including updates and maintenance of appropriate reporting/database systems and Ticket entry
? Processing routine transactions for our customers; Account setups, safe registrations, process and follow up on warranty replacements and general inquiries
** para laborar en: Área Pacífico.
? High School degree
? Written and Conversational English
? 1 year minimum experience Customer Service and/or Tech Support in a call center environment.
? Experience troubleshooting on phone devices, internet service or order entry.
? Experience technical support for hardware products.
? Experience troubleshooting Product issues.
? Working knowledge of MS office applications (Word, Excel, Outlook).
? Strong data entry skills.