Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, you'll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.
Roles and Responsibilities:
-Ability to deal with a variety of customers.
-Ability to explain and sustain different charges on bills.
-Ability to create a sense of urgency on our customers to help them get current on their accounts.
-Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. take notes and create rapport with customers at the same time
-Build relationships and retain the customer
-Resolve the customer's issue while on the phone to completion
-Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
-Need to be creative and innovative
Education and Qualifications:
-Advanced Conversational English proficiency to communicate effectively
-Experience using a personal computer and Microsoft Office products is a must
-High school completion or one year of customer service, billing or collections experience preferred
-Previous work in billing, collections or similar roles is an advantage.
-Full Time FIXED schedule (48 hours weekly) from 11:15 am to 9:15 pm working 5 days a week including Saturday (as mandatory) / Work on Mexico and USA Holidays
What's in it for you? Start with the paycheck! Our monthly compensation package is MXN$19,452.
Base Salary: MXN$15,000 (48 hrs p/week)
-Grocery voucher MXN $2,474.08
-Restaurant voucher MXN $1,979.32
Ready to take our service to the next level? Apply today.