Delivering best-in-class service is just the beginning. As a Bilingual Credit & Collections Representative, you'll be part of a team of professionals dedicated to keeping our customers connected. Join our growing team and find out just how far a career at AT&T can take you.
Working in one of the most advanced contact centers in the world, you'll play a vital role in shaping the customer experience. While working with customers to bring overdue accounts current, we'll also rely on you to provide top-notch service. You'll connect customers with the answers they need on everything from common billing questions and service issues to upgrades on their current products and solutions. We're offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future ? and ours.
Roles and Responsibilities:
-Ability to deal with a variety of customers.
-Ability to explain and sustain different charges on bills.
-Ability to create a sense of urgency on our customers to help them get current on their accounts.
-Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. take notes and create rapport with customers at the same time
-Build relationships and retain the customer
-Resolve the customer's issue while on the phone to completion
-Listen and respond on the phone while receiving back-to-back calls throughout your entire shift.
-Need to be creative and innovative