Concierge / OPC In House / Marketing Representative
Bilingual English and Spanish. Great Income potential.
Supports the Marketing teams with all "heart of the house" guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offers added value guest services to ensure the teams hit their VPG and tour goals.
Ensures all guest expectations are met and exceeded.
ESSENTIAL DUTIES AND RESPONSIBILITIES
. Positively represent the Company at any off-site locations and maintain a collaborative working relationship with hotel and other tourist industry affiliate employees.
. Provide concierge services to all resort guests and owners in keeping with Starwood Hotels and Resorts standards, maintaining the "service first, product second" approach.
. Provide excellent guest services, including accurate tourist information.
. Inspire confidence in the Company through professionalism.
. Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
. Fully inform every guest about the preview, according to the standards described in Training.
. Create curiosity about the Company, and encourage guests to tour with an open mind.
. Coordinate (book) the preview tour.
. Attend all mandatory meetings and training.
. Complete special projects as assigned by Marketing Management
English/Spanish proficient. College degree in Tourism, Marketing or related area. Min 2-3 years of customer service experience within In house Marketing similar positions, preferred. Coputer proficiency in Office package. Exceptional customer service orientation. Positive disposition, excellent verbal/written skills and work standards, multitasking, follow-up, building business partnerships, attention to details, excellent organization skills.
Whether you are interested in this position and fulfill all requirements, please send your updated resume including a letter of presentation in English to the email address noted in the contact information.
An equal opportunity employer, we celebrate diversity of people, ideas and cultures.